Cloud Global Technical Lead
Winchester, Hampshire, United Kingdom
BENTLEY SYSTEMS, INC
role tasked with ensuring the readiness of Global Technical Support (GTS) for upcoming features and services within the Bentley Infrastructure Cloud (BIC) service. This role involves close collaboration with Product Developers, Product Management, and GTS to ensure seamless integration and support for new releases. Given the agile nature of BIC's SaaS offering, the Cloud GTL must … are experts in specific subcomponents. Key responsibilities include coordinating readiness initiatives, managing bug prioritization, and conducting trend analysis. This position plays a critical role in bridging Technical Support and Product Management, offering strategic insights that help prioritize defect resolution based on customer impact and business goals. Additionally, the Cloud GTL will bridge the knowledge gap between Developers and … and releases across the BIC portfolio. This includes creating and delivering training materials, documentation, and support resources to empower self-service and reduce case volume. Primary readiness responsibilities Ensure product success by prioritizing user needs. Adopt an agile mindset to accommodate rapid release schedules for maintenance and major changes. Collaborate with Bentley Infrastructure Cloud Product Teams (Product More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: