Customer Success Team Manager
- Hiring Organisation
- Develop
- Location
- East London, London, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £90,000
strategic leadership role where you'll own the Customer Success function, leading a team of Customer Success Managers while driving customer retention, product adoption, renewals and revenue growth. Working closely with the Head of Revenue and wider leadership team, you'll build scalable Customer Success processes, improve operational performance … Churn and customer engagement. Build customer segmentation, health scoring, success playbooks and renewal frameworks. Analyse customer usage data to identify churn risks and increase product adoption. Forecast renewals and expansion opportunities across the customer portfolio. Act as the senior escalation point for strategic customer relationships. Partner with Sales, Product ...