2 Product Ownership Jobs in Newcastle upon Tyne

and embracing change across the business? We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer Operations. The successful candidate will play … an exceptional customer experience. Summary of your day to day? Prioritise backlog of feature enhancements for current chatbot (new platform features and transactional in-product capabilities) Work with development team to ensure features are delivered as expected, with high quality and in line with prioritised backlog Define and drive … towards advanced capabilities delivered via next gen platform Work with chosen technology vendors, to identify and add new capabilities into product roadmap, with future-looking perspective on long-term needs Ensure integration of chatbot into C-OPs GMO tech stack and Sage products to drive resolution and seamless handover more »

at all stages of the end-to-end user journeys of the products. They will collaborate with other content and interaction designers, user researchers, product owners, and business analysts to make design decisions, implement changes, and document them. Key Responsibilities: Creating and maintaining user-centered content for digital services more »