Technical Account Manager
- Location
- Greater London, England, United Kingdom
resolve tickets quickly through an in-depth understanding of customer business. Requirement Tracking: Analyze customer usage and needs based on business scenarios and cloud product usage, uncover real product requirements, and support continuous product optimization. Stability Support and Assurance Emergency Response: Handle critical incidents to assist … rapid business recovery, including fault containment and safeguarding measures. Risk Inspection: Inspect cloud product usage covering workload, business capacity, risk events, and change notifications tailored to customer environments. Proactive Services: Design architecture monitoring and alerting solutions aligned with customers' cloud business needs, enabling intelligent monitoring and early warnings ...