1 of 1 Product Strategy Jobs in Nuneaton

Role Shape the Future of Customer Experience at Holland & Barrett Are you ready to take the lead on transforming how we support millions of customers every year? As the Product Manager for our Customer Engagement Centre (CEC), you'll drive the day-to-day product strategy, delivery, and optimisation of our core customer support platforms. This role … with colleagues across Customer Engagement Centre, Digital, and Technology to identify opportunities, remove friction for customers and agents, and deliver solutions that improve our KPIs. Key Responsibilities Own the product roadmap and lifecycle for our CEC systems Work closely with Customer Engagement, Digital, and Tech teams to identify and deliver improvements that enable agents to support customers more effectively … priorities, status, and impacts clearly ensuring everyone is aligned and focused on what matters most Set and deliver against OKRs, measuring the impact and value of changes. Required Skills: Product Management: 2-5 years experience as a Product Manager, with a track record of delivering changes that drive real improvements to business KPIs and OKRs. BAU Operations: Experience More ❯