Program Manager
- Hiring Organisation
- Marks & Spencer
- Location
- United Kingdom
- Salary
- £ 50 K
What You Will DoLead the end-to-end delivery of strategic transformation and technology programmes across the Customer Contact Centre, ensuring robust governance, clear delivery plans, milestones, risks and benefit realisation.Shape and embed future-ready, customer-led and digitally enabled ways of working that improve customer, colleague and operational … Experience, Operations and third-party suppliers to deliver new systems, automation, AI-enabled tools and digital capabilities that improve service performance.Translate strategic priorities into programme roadmaps, business cases, delivery plans and executive-ready updates that support informed decision-making and investment choices.Manage programme governance, dependencies, risks ...