a matrix environment while actively being a bridge between business stakeholders and our technical teams, driving best practice, defining requirements and ensuring the successful delivery of solutions to meet the business outcomes. This role involves working across end to end business processes including eliciting requirements, creating user stories, and … managing key stakeholders. Additionally, you will take on Project Coordination/Change Management responsibilities where appropriate. Key Responsibilities Business Analysis Framework and Leadership of Communities of BA Build best practice Business Analysis practices Drive development across Business Analysis and Systems Analyst community, bringing common practices to our ways of … Management: Act as the primary point of contact between business stakeholders and the technical team. Manage stakeholder expectations and ensure clear communication throughout the project lifecycle. Documentation and Analysis: Create detailed documentation including user stories, use cases, process flows, and functional specifications. Analyze and map business processes to identify More ❯
Program Director Location: Uxbridge, GB Sapiens UK is seeking a seasoned software Project Manager/Program Director to join our ever-expanding team of insurance technology software professionals. Our ideal candidate will be a business executive who understands and can manage the delicate balance of ensuring the profitable growth … of Sapiens' business in a defined account/territory, ensuring quality projectdelivery, achieving its financial targets, whilst ensuring that customer satisfaction and loyalty are optimized. This role has been identified as the central most significant and senior role at the heart of Sapiens' customer-facing operations. The … grow the business with the customer by identifying and promoting business opportunities where Sapiens' added value is needed. Penetrating new segments within existing customers. Delivery Management: The Program Director is the final point of accountability for ensuring quality, timely and on-budget delivery of Sapiens' operations, solutions, and More ❯
management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow. Key Responsibilities ProjectDelivery Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions. … Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and FSO implementations. Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments. Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor More ❯
process (ATP, CRQ). Act as the Responsible Technical Authority for the Change Control Board, overseeing LLC configuration change management. Manage site support and delivery for High-Level Controls, IT, and Infrastructure. Identify and address the skills and training requirements for the BUK Technical/CST Team. Ensure that … aligned with the skills and competencies matrix. Oversee the production of HLC and LLC obsolescence management reports. Support the reporting function for technical service delivery in line with contractual obligations. Adhere to and actively participate in Health and Safety and Quality Assurance procedures. Manage projectdelivery, handover More ❯
Sunbury-on-thames, Middlesex, United Kingdom Hybrid / WFH Options
Johnson Controls, Inc
with a top global leader in smart building solutions. Your Role: As the Regional Operations Leader, you will be the driving force behind successful project execution in installation, service, and parts within the EMEA region. Collaborating with regional and global teams, you will ensure efficiency, customer satisfaction, and adherence … to our high standards. Your focus will be on overseeing project phases from sales handoff to ongoing service support in the rapidly evolving data center sector. Key Responsibilities: Project Leadership: Lead the installation, service, and parts projects for your assigned region. Foster collaboration among regional teams and global … support functions. Implement project management best practices to ensure adherence to standards and templates. Manage transitions between sales, operations, and service teams to ensure customer satisfaction. Customer Engagement: Maintain strong relationships with customers, providing updates on project progress. Address and resolve customer escalations promptly. Drive accountability within your More ❯