a matrix environment while actively being a bridge between business stakeholders and our technical teams, driving best practice, defining requirements and ensuring the successful delivery of solutions to meet the business outcomes. This role involves working across end to end business processes including eliciting requirements, creating user stories, and … managing key stakeholders. Additionally, you will take on Project Coordination/Change Management responsibilities where appropriate. Key Responsibilities Business Analysis Framework and Leadership of Communities of BA Build best practice Business Analysis practices Drive development across Business Analysis and Systems Analyst community, bringing common practices to our ways of … Management: Act as the primary point of contact between business stakeholders and the technical team. Manage stakeholder expectations and ensure clear communication throughout the project lifecycle. Documentation and Analysis: Create detailed documentation including user stories, use cases, process flows, and functional specifications. Analyze and map business processes to identify More ❯
As part of the Service Delivery team, you will be working across a broad range of technologies and liaising with multiple areas of the business to support our environment. Technical Service will be your passion with hunger for learning and personal development. As a Service Delivery Specialist, you … and proactive maintenance across the end-user environment. Providing hands-on on-site technical support and guidance to colleagues, including Executive Directors. Ensuring the delivery of service meets availability/usability requirements both for the current and future needs of the business and our customers. You will need to … What will I need? Essential 3 years+ experience of delivering, maintaining, and supporting IT systems remotely/on-site in a second line and projectdelivery role Asset management including recondition and redistribution of computer hardware Technical and Service Knowledge of the following: Microsoft products; Windows More ❯
management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow. Key Responsibilities ProjectDelivery Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions. … Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and FSO implementations. Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments. Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor More ❯
