Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
our Glassdoor score is pretty mega too! We're on the hunt for a Head of Customer and Operations Strategy (HCOS) who will be responsible for the shaping and delivery of the Customer strategy and roadmap in conjunction with the Heads of Value stream, ensuring the alignment of capabilities to the Enterprise and Pillar strategic vision and target operating … of each Business Area's subject matter. This will include continuously developing awareness and knowledge of our competitors and industry trends; identifying new or upgraded technologies to support the delivery of our strategic outcomes and ambitions to become market leading. Developing the pipeline of strategic change for Customer with a view to a 36-month horizon, the HCOS will … maintenance of the Pillar target state roadmap. The role will report to the Customer Director and operate across the COPs pillar, collaborating with the SLT and Head of Strategic Delivery to support prioritisation and transition to target state We value flexible working arrangements, so you can choose to work remotely or maybe you live within a commutable distance from More ❯
business requirements into clear specifications for technical teams. Conduct gap analysis, process mapping and workflow optimisation. Develop and maintain reports, dashboards and data visualisations to support decision-making. Support projectdelivery through change management. Identify opportunities for process improvement and recommend solutions. Facilitate workshops, meetings, and presentations with stakeholders. Ensure documentation is accurate, up-to-date and aligned … similar analytical role. Strong understanding of business processes and systems. Proficiency in tools such as Excel, Power BI, Visio, Jira, Confluence, or similar. Experience with Agile, Waterfall, or hybrid project methodologies. Excellent communication and stakeholder engagement skills. Strong analytical and problem-solving abilities. Ability to manage multiple priorities and work independently. Experience in the healthcare industry is desirable but More ❯
our approach and we IMPROVE by continually enhancing our skills and services. Role Summary The main purpose of the role is to manage, lead and take accountability for related project work. You will ensure all project tasks are supported by adequate process notes and guidance. Engaging as a project lead to ensure project risks and identified … and deliveries remain on target. Interacting with the client where relevant. As a senior role providing thought leadership and guidance to clients while supporting the project team of SMEs, Business Analyst and Project Manager. Acting as a key point of contact between the client and the team, facilitating communication and ensuring project alignment. Core Duties/Responsibilities … Proactively engage and maintain links with stakeholders to communicate clearly, listen to and explore requirements and present advice. Working with various departments to effectively collaborate with business Analysts and Project Management to ensure alignment. Ensure deliverables that fit with the wider strategic focus and are easily communicated to stakeholders. Working within a Governance framework, ensure stakeholders are engaged and More ❯
