Operations Director - Hybrid
Fleet, Hampshire, South East, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
ErecruitSmart
pragmatism, and purpose. Key Areas of Activity Strategic Leadership - drive the profitable and efficient delivery of professional services by aligning operations with the company's growth strategy, ensuring strong governance, financial control, and resource planning across departments Customer Relationship Management - act as a senior point of contact for key clients, fostering strong relationships, ensuring satisfaction, and collaborating across teams … to support retention and account growth Project Delivery Oversight - oversee successful project execution with a focus on customer experience, governance, risk management, and continuous improvement through effective tools, communication, and escalation protocols. Consultancy Services - ensure the consultancy team is equipped and enabled to deliver high-quality, commercially viable solutions, while driving standardised methods, continuous improvement, and alignment … would be highly advantageous Strong understanding of ERP implementation, preferably Sage X3, Intacct, NetSuite, SAP B1/ByDesign or similar platforms Proven leadership of multi-disciplinary teams including consultants, project managers, and support staff. In-depth knowledge of project governance, delivery methodologies i.e. Waterfall, Agile or hybrid, and risk management Experience in resource and capacity planning, alongside More ❯
Employment Type: Permanent, Work From Home
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