Remote Technical Account Manager
- Hiring Organisation
- Firemon
- Location
- Blackpool, Lancashire, UK
customers' technical issues and communicates those priorities to support; communicates the status of services projects; conveys the needs and urgency of RFEs to product management and contributes to the product roadmap. You will provide customers with status updates of open tickets and development/services projects; the upcoming release … also require periodic onsite visits. About the role Manage overall relationships with assigned end-users, including increasing adoption, and ensuring retention and satisfaction. Provide project leadership for customers' major FireMon programs. Collaborate cross-functionally with FireMon teams—including Support, R&D, Product Management, and Sales—to address customer ...