1 of 1 Project Management Jobs in Haverhill

IT customer service by resolving incidents and requests quickly and effectively. Oversee onboarding, training, goal-setting, and performance evaluation of regional IT staff based on SLAs, KPIs, CSAT, and project outcomes. Balance team priorities between daily support, global IT initiatives, and local business projects. Act as a key liaison between regional business stakeholders and the global IT organization. Ensure … to meet evolving business needs. Maintain and update site support documentation annually to ensure continuity. Manage regional IT budgets, stock levels, and procurement of equipment to meet user and project needs. What Makes You the Right Fit Bachelor's degree in Computer Science, Engineering, or a related field. 5+ years of experience managing IT teams, including contractors and outsourced … staff. Proven ability to lead in a multicultural, international environment. Strong communication skills, both written and verbal, with fluency in English. Solid understanding of Service Level Management, Incident, Problem, and Change Management. Experience in client deployment, configuration, and end-user computing. Skilled in stakeholder management and building relationships across all levels. Strong analytical, reporting, and presentation capabilities. ITIL More ❯