Customer Success Manager
Aylesbury, Buckinghamshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Skyhigh Security
onboarding experience, while proactively managing the ongoing success of customers throughout their lifecycle to drive strong customer satisfaction, retention, and growth. Customer Onboarding & Implementation Own the end-to-end project management of the onboarding process, ensuring a smooth transition from sales to active usage. Ensure continued alignment between the customer teams and the implementation process to deliver projects in … line with the projects required timelines Effectively collaborate with stakeholders, present project updates, and document key activities. Identify project risks and blockers and manage the activities required to remediate. Deliver compelling reports, lead meetings, and communicate insights to both technical and non-technical audiences. Customer Success & Engagement Serve as the primary point of contact for assigned accounts, building … A working knowledge of networks, cybersecurity products and solutions. Experience managing Enterprise level customers. Exceptional relationship management skills with the ability to engage both technical and business stakeholders. Strong project management skills, with experience managing customer onboarding, training, and implementation projects. Strong problem-solving skills with a proactive, customer-first mindset. Ability to manage multiple accounts while prioritizing key More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: