1 of 1 Project Planning Jobs in Gaydon

in an increase to CLV and revenue Actively advocate for the customer by embedding customer needs, preferences, and feedback into decision- making processes Conduct regular reviews to ensure that project activities align with the overarching goal of delivering an exceptional customer experience Ensure consistent and positive customer interactions are delivered across all touchpoints Collecting and Acting on Customer Insights … emotions, and opportunities based on insights Regularly review and update journey maps to reflect evolving customer expectations and market trends Provide recommendations and improvements for existing projects and new project planning based on journey mapping outcomes CX Metrics and KPIs Define and track key performance indicators (KPIs) suitable for luxury customers to measure customer satisfaction and loyalty Manage … addressing customer issues, resolving conflicts and finding creative solutions to customer pain points Desirable: Experience and background in marketing, customer experience and/or customer innovation Familiarity with agile project management principles and practices Personal Profile Demonstrates our Creators' Code behaviours of Customer Love, Unity, Integrity, Growth and Impact. Continually working hard to deliver a modern luxury experience to More ❯