1 of 1 Public Sector Jobs in Wembley

We are currently seeking a proactive and customer-focusedService Desk Analystto join a dynamic IT team within a respectedPublic Sector organisation. This is a fantastic opportunity for someone with strong technical support skills and a passion for delivering excellent service to end users. As a Service Desk Analyst, you will be the first point of contact for IT-related … Analyst Location: North West London (5 days p/week onsite) Contract Type: 3 month inital contract (with potential for extension) Rate: £120-140 Inside IR35 Start Date: ASAP Sector: Public Sector Key Responsibilities Provide 1st line technical support via phone, email, and ticketing system Log, track, and resolve incidents and service requests in line with SLAs … communication and customer service skills Ability to work independently and as part of a team Strong problem-solving and organisational skills Desirable ITIL Foundation certification Experience working in a public sector or highly regulated environment Knowledge of remote support tools and mobile device management More ❯