CX Data and Insight Analyst
Egham, Surrey, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Cedar
data into compelling insights that inform strategic decision-making and improve customer satisfaction and conversion. Key Responsibilities Design and maintain analytical models, dashboards, and visualisations using tools such as Python, R, Tableau, or Power BI. Apply machine learning and natural language processing techniques to both structured and unstructured data sources. Monitor key CX metrics (NPS, CSAT, conversion rates) to identify … analytical and problem-solving skills with a keen eye for detail. The ability to communicate insights clearly and persuasively to non-technical audiences. Experience with data tools such as Python, R, Tableau, or Power BI. Interest or experience in customer experience and Voice of Customer (VoC) insights. Bonus skills (not required): Experience with predictive modelling, NLP, or large language models. More ❯
Employment Type: Full-Time
Salary: £40,000 per annum
Posted: