1 of 1 QA Leader Jobs in East Sussex

service or sales, and a passion for using data and insights to drive change. The Role In this role, you’ll be responsible for leading a team within the QA function — overseeing quality assessments, analysing customer interactions, and presenting actionable insights to improve performance, compliance, and customer outcomes.You’ll run root cause analysis, coaching sessions, and use speech analytics … tools to ensure the highest quality standards are consistently met. Key Responsibilities Lead, coach and develop a team of QA specialists, helping them reach their goals and grow professionally. Conduct in-depth reviews of customer interactions, evaluating technical accuracy, soft skills, and regulatory compliance. Carry out real-time and retrospective quality assessments. Use data to identify improvement opportunities and … and inform business decisions. Manage workload effectively, ensuring SLAs and quality standards are consistently achieved. What We're Looking For Previous experience managing and coaching a team in a QA or customer service environment. Strong background in contact centre operations or a customer-facing role. Skilled in analysing data and presenting findings to senior stakeholders. Excellent communication and stakeholder More ❯