2 of 2 QA Jobs in Bournemouth

using Power BI, Excel and SQL, ensuring insight is accurate, accessible and structured for wider business useDevelop and maintain dashboards that provide stakeholders across Quality Assurance, Operations and Risk with clear commentary and actionable recommendationsApply conversational design principles to identify the language and behaviours that influence customer experience, escalation, vulnerability … resolution qualityTranslate behavioural insight into practical coaching frameworks and performance conversations in collaboration with Quality Assurance, Knowledge and operational teamsSupport the development of Quality Assurance scoring models and automation features across voice, chat and messaging channelsProvide training and practical guidance that enables analysts, managers and agents to use conversation intelligence ...

Senior Systems Engineer Location: Bournemouth Salary: £55,000 - £65,000 Job Type: Full Time, Permanent (37.5 hours per week) Reports to: Head of Quality Assurance Our client is seeking a Senior Systems and Requirements Engineer to join their Air Traffic Control Simulation team in Bournemouth. Reporting to the Head … Quality Assurance and Systems, you will provide requirements analysis and systems engineering support across product development (customer projects and R&D), Sales & Marketing, and Customer Support. The role requires strong versatility and the ability to handle multiple tasks and shifting priorities. It includes customer-facing activities to gather accurate requirements. ...