as the escalation point for major faults, complaints and sensitive cases. Monitor team performance and ensure KPIs (resolution time, repeat faults, complaint rate) are met. Collaborate with Tier 2, QA and Operational Excellence to identify and address root causes. Own critical cases from end to end, ensuring a smooth customer experience. Report on themes, trends and improvement opportunities to the More ❯
Senior Software Engineer Hybrid - Bournemouth HQ We are working alongside one the UK's leading aviation simulation companies in the recruitment of a Software Team Lead Engineer. Reporting to the Software Engineering Manager, the Senior Software Engineer will be responsible More ❯
A growing tech company in Fareham are looking for a QA Test Analyst to join their experienced QA team, and work on both manual and automated testing for their site of software products. You'll work closely with their Software Engineering team, and be responsible for outlining test cases as early as possible in the product development lifecycle. You'll … test software UI and UX across all web and software platforms, provide regular reports on testing activities, and be responsible for QA of deployments. It's an exciting time to join this company as they continue to experience incredibly growth and success, with excellent opportunities for progression as the team continues to grow. This is a fully office-based role … a great team spirit running throughout the organisation. Their office is incredibly modern, with perks including an on-site gym, free meals and more. Requirements Prior experience in a QA/Testing focused role Experience testing in an e-commerce/software/SaaS environment Experience with both manual and automation testing would be ideal Excellent communication skills/ability More ❯
Micro Nav is a leading company in the aviation simulation and training industry, known for delivering innovative solutions to enhance aviation safety and efficiency. Headquartered in Bournemouth, we are committed to driving excellence through cutting-edge technology and exceptional customer More ❯
A growing tech company in Fareham are looking for a QA Test Analyst to join their experienced QA team, and work on both manual and automated testing for their site of software products. You'll work closely with their Software Engineering team, and be responsible for outlining test cases as early as possible in the product development lifecycle. You'll … test software UI and UX across all web and software platforms, provide regular reports on testing activities, and be responsible for QA of deployments. It's an exciting time to join this company as they continue to experience incredibly growth and success, with excellent opportunities for progression as the team continues to grow. This is a fully office-based role … a great team spirit running throughout the organisation. Their office is incredibly modern, with perks including an on-site gym, free meals and more. Requirements Prior experience in a QA/Testing focused role Experience testing in an e-commerce/software/SaaS environment Experience with both manual and automation testing would be ideal Excellent communication skills/ability More ❯
