Remote Customer Happiness Manager, UK & IE (remote within the UK)
- Location
- Cheshunt, Hertfordshire, United Kingdom
time. Contacts include Offline written tickets, Live Chats, Returns, Reviews Handle escalated tickets where manager input is required Deliver training for new starters Complete Quality Assurance Audits Process Adyen and PayPal disputes Business Central administration, ensuring accurate processing, posting, and reconciliation of transactions. Work closely with UK Operations and Marketing … implement chatbot experiences Work with Global Customer Happiness counterparts on standardised onboarding processes and training materials Calibrate with other Global Customer Happiness teams on Quality Assurance topics Represent Customer Happiness in collaborative work with the Quality and Legal teams for High Risk issues What we are looking for: Experience managing ...