1 of 1 QA Jobs in Horley

end testing is carried out before entering production within the product groupChampioning the delivery of continually improving and optimised IT services.Managing service escalations with the Product Group Manager, Service Quality & Assurance manager and Head of IT Operations.Ensuring regular and consistent business communication of service events, planned and unplanned outages in conjunction with the Service Management Major Incident process.Managing and being … are understood and aligned to service improvement or new demand activities.Stakeholder & People Management:Actively participate in Major Incidents and Problem Management activities in liaison with Product Group Manager, Service Quality & Assurance manager, Head of IT Operations and any relevant IT service providers.Monitoring of all key performance indicators, including customer satisfaction and perceptions of service, and taking action to prevent and … operating as the owner of quality IT services.Developing a strong relationship with the Service Management provider and key Ecosystem partners, for the delivery of high-quality IT services.Reporting and quality assurance:Monitoring of all key performance indicators, including customer satisfaction and perceptions of service, and taking action to prevent and address under-performance; agree priorities and actions to be taken More ❯