2 of 2 Quality Analyst Jobs in County Antrim

global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Role Overview The Data Quality Lead Analyst contributes to efforts to ensure data that is sourced and provisioned meet all required data quality standards. The Data Quality Lead Analyst leads … the continuous Data Quality improvement by assessing, evaluating and analyzing data, setting controls and guidelines for measurement, evaluation, adoption and communication of Data Quality and Data Quality risk. They collaborate with others to monitor and oversee the remediation data concerns. Responsibilities: Supports activities to drive Data Quality measurement, produce Data Quality dashboards and reports, and … implement Data Quality strategies and controls to effectively govern data and improve Data Quality. Lead day to day activities to support data quality oversight and resolution, and to optimize metrics reporting process. Execute critical processes of data governance policy and data strategy to manage data efficiently. Liaise with other areas of the firm to understand data challenges and More ❯

Performance Improvement Coach – Quality Assurance PURPOSE OF THE JOB: The successful candidate will work with the Call Centre Managers, Team Leaders & Support Functions as a PIC in Quality, along with working in other areas within the support team as & when required. These areas include, but are not limited to, Supervising, being a Knowledge Expert, Cross Training, Escalations, supporting … NET training. They will be responsible for the monitoring of, and providing feedback and coaching on, various transaction types. Roles & Responsibilities: Conduct thorough quality assurance evaluations Evaluate the quality of the Customer Service Representatives on various LOBs, including, but not limited to, voice, emails, chat & OP Review, assess and identify coaching and training needs. Deliver coaching and feedback … to Customer Service Representatives highlighting strengths and areas for improvement to ensure quality, adherence and excellent customer service Use quality monitoring data management system to compile and track performance at centre, team and individual level, including trend analysis Develop quality improvement plans in collaboration with Team Leaders, Training & Managers Prepares internal and external quality reports for More ❯