Customer Services Quality Assurance Analyst
- Hiring Organisation
- Canada Life Group (UK) Ltd (The)
- Location
- Isle Of Man, North West, United Kingdom
- Employment Type
- Part Time
meeting corporate objectives and outcomes provided for customers are fair and in line with both business and regulatory requirements. As a QA analyst, you'll undertake timely and accurate outcome testing on a day-to-day basis, working in close conjunction with CS Operational Specialists and Risk and Compliance … improving skills, ensuring compliance, and addressing the needs of vulnerable customers Action Tracking : Monitor and escalate the closure of remedial actions identified through quality assurance assessments Who you are: Experienced in customer services processes and approvals Proven analytical and problem-solving skills as well as the ability to produce ...