outcomes Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall More ❯
outcomes Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall More ❯
Background in market insights, strategy, or competitive intelligence Line management or mentoring experience strongly preferred Strong client-facing skills - confident communicator and relationship builder Familiarity with tools such as Qualtrics, Excel, SPSS, or Power BI WHY APPLY? Opportunity to lead and grow a high-potential insights function in the MedTech space Blend of hands-on research, strategy, and leadership More ❯
