Degree in Business, IT, Research or relevant field. Minimum 5 years experience in Customer Experience or VoC roles. Healthcare/Pharma or B2B experience preferred. Expert in VoC tools (Qualtrics, Forsta). Strong data analysis and report creation skills using multiple data sources. CCXP certification is a plus. Project management experience. Proficient in data science techniques, including statistical analysis More ❯
Ellesmere Port, Cheshire, United Kingdom Hybrid / WFH Options
Infopro Digital
support freelance researchers in the delivery of projects. About you: Expertise in research techniques both quantitative and qualitative Able to run surveys and maximise response rates - technical set up (Qualtrics experience preferred), you will oversee list management, manage communications and the process flow to encourage participation. End-to-end management of quantitative primary research programmes, from client briefing, questionnaire … design and scripting (Qualtrics experience preferred), sampling techniques, data interpretation, and delivery of insights and recommendations. End-to-end management of qualitative research studies including discussion guide development, methodology design, fieldwork management, qualitative data interpretation and delivery of insights and recommendations Previous experience in research looking at data and statistics, especially company data and official statistics and reporting. Experience More ❯
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention … roundtables, and proof-of-concepts. Providing pre-sales technical/functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction. Developing and delivering high-quality Qualtrics presentations and product demonstrations. Presenting and articulating advanced product features and benefits, product future direction, and overall Qualtrics solutions. Effectively consulting with senior leaders of customer organizations. Participating … in sales planning and business development activities. Presenting and articulating Qualtrics product's strengths relative to competitors. Working with data and learning new technical skills with limited oversight Helping others find solutions to problems Excellent problem solving, decision-making and analytical skills Collaborating with teams across the organization while also being able to work independently and as a self More ❯
narratives effectively. Knowledge of agile practices and ability to thrive in cross-functional environments. Highly valued skills may include experience with CX tools such as Figma, Adobe Analytics, and Qualtrics, as well as analytical and creative problem-solving skills with a strong customer empathy. Proficiency in Jira and Confluence is also desirable. This role can be based in Northampton More ❯
Ellesmere Port, Cheshire, United Kingdom Hybrid / WFH Options
Infopro Digital
techniques Project management experience in market research, including resource planning, report writing, and client management Knowledge of trends analysis and market forecasting Proficiency with MR IT platforms (e.g., FAME, Qualtrics) and MS Office, especially Word, PowerPoint, Excel (Pivot tables, Graphs) Confident with social media and marketing/PR techniques Experience in the Built Environment/Construction sector in a More ❯
audience segmentation models (e.g. Mosaic, ACORN, Audience Spectrum, Culture Segments). Familiarity with cultural sector benchmarks (e.g. SOLT, ALVA, DCMS, ONS). Experience creating surveys using tools like SurveyMonkey, Qualtrics, or Alchemer. Previous involvement in data-driven projects or insights reporting in marketing or cultural sectors. Why Join AKA? This is a rare opportunity to work with a passionate More ❯
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design More ❯
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design More ❯
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design More ❯
As a Customer Journey Strategy Manager you will be responsible for leading the strategy and delivery of exceptional customer experiences across a subset of the key end-to-end journeys. You’ll work closely with journey owners, design leads, product More ❯
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You’ll work closely with journey owners, design More ❯
As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You’ll work closely with journey owners, design More ❯
As a Customer Journey Strategy Manager you will be responsible for leading the strategy and delivery of exceptional customer experiences across a subset of the key end-to-end journeys. You'll work closely with journey owners, design leads, product More ❯
As a Customer Journey Strategy Manager you will be responsible for leading the strategy and delivery of exceptional customer experiences across a subset of the key end-to-end journeys. You'll work closely with journey owners, design leads, product More ❯
As a Customer Journey Strategy Manager you will be responsible for leading the strategy and delivery of exceptional customer experiences across a subset of the key end-to-end journeys. You'll work closely with journey owners, design leads, product More ❯
As a Customer Journey Strategy Manager you will be responsible for leading the strategy and delivery of exceptional customer experiences across a subset of the key end-to-end journeys. You’ll work closely with journey owners, design leads, product More ❯
What youll need Excellent communication skills - Strong verbal and written interpersonal and communication skills, used to effectively interact with customers, collaborate with internal teams, and convey ideas and feedback. Qualtrics XM software expertise In depth knowledge and administrative experience in Qualtrics XM software. Data analysis and interpretation - Skills in data analysis to interpret customer feedback and metrics. Understanding More ❯
Research: A quantitative methods expert, you will deliver surveys, A/B testing, and analytics to gather data on user behaviour and experience . Experience with tools such as Qualtrics, Pendo, Tableau, Chorus.ai and Salesforce preferred. Qualitative User Research : An expert in user and customer Interviews, you will perform discovery, concept validation, and evaluative research (e.g., one-to-one … particularly in B2B SaaS and security-focused companies or technology/fin-tech products. Technical Skills: Proficient in user research software, insight repositories, and data analysis tools such as Qualtrics, Miro, Pendo, Google Analytics, Condens , Tableau, RallyUXR , and Salesforce. Cybersecurity Knowledge: Understanding of cybersecurity principles and practices. Qualitative and Quantitative Methods: Skilled in conducting and analysing user interviews, surveys More ❯
reviews, regional alignment meetings, and coaching Supporting team leaders and consultants in delivering service excellence Managing the Omnichannel NPS Programme, overseeing daily operations of NPS and ECE programmes via Qualtrics Promote a strong NPS culture across regions through training and collaboration with Customer Experience teams. Enhancing tools and technology, collaborating with Data Science, Digital, and Client Engagement teams to … within the luxury sector Strong analytical skills, with the ability to collect, analyse and interpret data to inform actionable insights Proficiency with customer feedback platforms and CRM systems (e.g. Qualtrics, C4C, Salesforce) Detail-oriented with a focus on ensuring consistency and high standards in customer service quality Strong communication skills, with the ability to prepare clear reports and collaborate More ❯
configuration experience in SAP SuccessFactors (EC, EC Payroll, Recruitment, Onboarding, Performance & Goals). Experience in HRIS, recruitment, or payroll project delivery. Strong working knowledge of IAS, IPS, BTP, CPI, Qualtrics, ServiceNOW, and E-Ploy. Ability to interpret business requirements and translate them into technical solutions. Understanding of architecture and common programming/data formats (C, Java, XML, JSON). More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Holland & Barrett International Limited
digital insight roles, ideally within mobile apps or wellness platforms. Skilled in both qualitative and quantitative research, journey mapping, and CX methodologies. Proficient in tools like Google Analytics, Mixpanel, Qualtrics, and UX testing platforms. Confident communicator and storyteller, with the ability to influence cross-functional teams. Future-focused and commercially aware, with a passion for creating meaningful customer experiences. More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Fruition Group
Requirements Proven background in customer insight, ideally in a service-led or regulated sector Experienced in combining qualitative and quantitative data to produce meaningful insight Confident using tools like Qualtrics or similar research platforms Strong communication skills, able to turn complex findings into engaging, strategic narratives Commercially aware, with experience of in-house research and influencing business decisions Comfortable More ❯