Overview As the Head of Customer Journey Experience Strategic Transformation you will lead and champion the development of the overarching, ambitious, customer experience strategy for BUK's priority Customer Journeys. This involves leading cross-functional teams to identify and drive More ❯
Edinburgh, Midlothian, United Kingdom Hybrid / WFH Options
N-able Technologies Ltd
of user-centric design processes. Passionate advocate for the user, committed to creating unexpectedly simple user experiences from complex technical business problems. Proficiency in design tools such as Miro, Qualtrics, Figma, Jira, Salesforce, Pendo or similar. Excellent communication, presentation, interpersonal, and analytical skills combined with an ability to communicate complex interaction concepts clearly and persuasively across different audiences and More ❯
operational measures. Develop digital analytics roadmaps to enable data-driven product backlogs and maximise platform value. Recommend best-fit product analytics solutions (Adobe Analytics, GA4, Contentsquare, Fullstory, Quantum Metric, Qualtrics, DataDog, Similarweb, Power BI, Looker, Tableau). Guide clients in platform setup and enablement, collaborating closely with internal teams. Identify broader data opportunities, including advanced analytics, data science, and … to enable cohesive analytics adoption. Represent the company at events, conferences, and client workshops. Required Skills Deep expertise in digital andproductanalyticsplatforms:Adobe Analytics/CJA, GA4,Contentsquare,Fullstory, QuantumMetric,Qualtrics,DataDog,Similarweb, Power BI. Solid understanding of experimentation and personalisation tools (notably Adobe Target, Optimizely.) with proven experience applying them to conversion optimisation. Strongknowledgeof KPIframeworks, datastrategy, and digitalanalyticsenablement. Familiaritywithmodern More ❯
