2 of 2 Quantitative Research Jobs in the North East

strategic role where you will act as a Subject Matter Expert (SME) , driving optimal user experience across our digital products. You will be responsible for defining, executing, and synthesizing research that directly informs design and product strategy. This is a hybrid position requiring 3 days per week in our Newcastle office, working within a dynamic cross-functional environment. Contract … holiday entitlement of 33 days (pro-rata) . Key Responsibilities As a Senior User Researcher, you will operate independently and champion the user voice by: Conducting End-to-End Research: Independently design, plan, and execute research using a wide array of methodologies, including in-depth user interviews, contextual inquiries, and usability testing. Applying Mixed-Methods Mastery: Utilizing Advanced … Proficiency in both Qualitative Research and Quantitative Research (e.g., surveys, analytics, A/B testing) to deliver holistic, actionable insights. Creating Strategic Deliverables: Creating and maintaining critical user-centered artifacts, including detailed user personas and comprehensive journey maps , to align product strategy. Providing Design Guidance: Offering expert guidance to cross-functional teams, ensuring all design concepts and More ❯

Researcher in our Assisted Customer Experience team, you'll play a key role in helping Sky deeply understand our customers and the people who support them. You'll lead research initiatives within Agile teams and collaborate across Sky to shape the transformation of digital tools and journeys used by our Contact Centre advisors, Engineers, and Retail colleagues. Your work … will directly inform the design of intuitive, effective experiences that empower our frontline teams to deliver exceptional service. You'll champion user needs, uncover insights through qualitative and quantitative research, and help build a thriving research culture across the organisation. This role sits within the Customer Experience Centre of Excellence, supporting CX strategy, design excellence, and performance … outstanding customer experiences. What you'll do: Lead across a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and More ❯