User Researcher
- Location
- Telford, England, United Kingdom
Private & Public Beta Phase. Key Responsibilities Work with Performance Analysts (PAs) to interpret performance data from various data sources (e.g. digital journey, support channels) Research design & experimentation. Design and run A/B tests and controlled experiments to evaluate service changes, in collaboration with the HMRC Experimentation team. Develop … hypotheses, define success metrics, and ensure statistical validity. Build processes for integrating qualitative insights with quantitative findings. Champion triangulation to ensure robust, multi-source evidence for decision‐making. Produce concise weekly outputs and dashboards for senior stakeholders. Translate complex data into clear, actionable insights for non‐technical audiences. Ensure ...