that shape effective digital services focused on real user needs. Acting as an advocate for needs-based design, design thinking, and service design, they will champion best-practice user research and mentor others in the discipline. Working as part of a growing Experience Design capability, this role will contribute to the creation of high-quality, user-centred services that … millions of people. The team takes pride in designing with integrity - prioritising positive user experiences over marketing gimmicks or dark patterns. Key responsibilities Lead, plan, develop, and conduct design research using the most suitable methods for each project. Produce robust, data-driven artefacts that inform design decisions. Collaborate with client teams to deliver relevant and practical research plans. … Apply both qualitative and quantitativeresearch techniques effectively. Provide coaching and guidance to other researchers. Demonstrate a sound understanding of information architecture, interaction design, and visual design principles. Operate effectively within Agile delivery environments. Communicate clearly with stakeholders at all organisational levels. Apply strong commercial awareness to all activities. Manage stakeholder relationships with confidence and professionalism. Desirable skills More ❯
Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
Anson Mccade
that shape effective digital services focused on real user needs. Acting as an advocate for needs-based design, design thinking, and service design, they will champion best-practice user research and mentor others in the discipline. Working as part of a growing Experience Design capability, this role will contribute to the creation of high-quality, user-centred services that … millions of people. The team takes pride in designing with integrity - prioritising positive user experiences over marketing gimmicks or dark patterns. Key responsibilities Lead, plan, develop, and conduct design research using the most suitable methods for each project. Produce robust, data-driven artefacts that inform design decisions. Collaborate with client teams to deliver relevant and practical research plans. … Apply both qualitative and quantitativeresearch techniques effectively. Provide coaching and guidance to other researchers. Demonstrate a sound understanding of information architecture, interaction design, and visual design principles. Operate effectively within Agile delivery environments. Communicate clearly with stakeholders at all organisational levels. Apply strong commercial awareness to all activities. Manage stakeholder relationships with confidence and professionalism. Desirable skills More ❯
shaping services that meet real user needs, delivering evidence-based insights in line with GDS (Government Digital Service) standards . What You'll Do Lead, plan, and deliver user research across the full digital service lifecycle. Collaborate with multi-disciplinary teams to ensure services are user-centred and accessible. Apply a range of qualitative and quantitativeresearch methods to generate actionable insights. Produce artefacts including personas, journey maps, and research reports. Advocate for inclusive design and represent user needs at every stage of delivery. Support and mentor junior researchers when required. Operate within agile delivery teams, ensuring user insight drives iterative development. Present findings and recommendations clearly to stakeholders at all levels. What We're … . Strong background in consulting or client-facing environments . Deep understanding of GDS standards and the Discovery ? Alpha ? Beta ? Live lifecycle. Proficiency in a broad range of user research methods. Excellent communication and stakeholder engagement skills. Experience working in Agile, multi-disciplinary teams . Desirable: Previous experience in public health or government healthcare services. Exposure to researchMore ❯