Advanced Technical Support Engineer 3
- Hiring Organisation
- Ciena
- Location
- Belfast, UK
- Employment Type
- Full-time
analytical and problem resolution skills in a customer-facing role. Expert monitoring, debugging and troubleshooting skills to collect all the needed information with minimal access and provide information to engineering/PLM for resolution. Good automation skills to come up with tools that will help in collecting the required … distributed team (Occasional weekend support and extra hours needed). Good understanding of telecom evolution, like 3G,4G and 5G, along with exposure to RAN architecture. Customer-facing experience with data networking and/or IT applications solutions at OSI layers 2-7 and CLI/configuration knowledge ...