Remote Technical Support Agent - UK
- Location
- Denbigh, Denbighshire, United Kingdom
Tapcart Own the support queue end to end during European hours. Triage, reproduce, resolve, follow up. Debug across Shopify themes and APIs, our React Native apps, checkout, and integrations like Klaviyo, Algolia, Yotpo, and Recharge. Reproduce issues using device simulators, Proxyman or Charles, browser dev tools … Shopify (themes, admin, APIs) and the mobile app ecosystem (App Store and Google Play submissions, builds, releases). Comfort triaging issues across web and native mobile, with hands-on troubleshooting using tools like Proxyman, Xcode and Android simulators, and browser dev tools. Proficiency with helpdesk platforms (Intercom, Zendesk ...