S/4HANA Release Manager - Bracknell, Berkshire - on-site 3 days per week up to £600 per day inside IR35 via Umbrella company Role: The Release Manager is responsible for planning, coordinating, and managing the release of software and other projects across the enterprise. This role involves ensuring that releases are delivered on time, within budget, and … meet the quality standards of the organization. The Release Manager will work closely with project management, software development, quality assurance, operations, and other departments to ensure successful product delivery. Key Responsibilities: Planning and Coordination: Oversee the releasemanagement lifecycle, including scheduling, coordinating, and managing releases across the enterprise for multiple applications. Go-Live Activities: Lead and … coordinate Go-Live activities, including the execution of deployment plans and checklists. Cross-Functional Collaboration: Work with project management, software development, quality assurance, operations, and other departments to ensure successful product delivery. Process Management: Implement and manage release processes for code through development, test, and production environments. Continuous Improvement: Continuously work towards improving the release process. More ❯
Employment Type: Contract
Rate: Up to £600 per day inside IR35 via Umbrella company
SLAs) and key performance indicators (KPIs) to maintain high-quality support standards. Create and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment activities. Manage … incidents to resolution in collaboration with third parties, keeping records updated according to agreed work instructions. Escalate when necessary. Support and participate in all Change Management Activities, updating changes upon completion. Participate as a member of the Change Advisory Board (CAB). Coordinate software deployments as part of Release Management. Manage service requests that have been escalated from More ❯
like Microsoft SCSM. • Oversee team performance, recruitment, and staff development activities. • Coordinate with third-party vendors and internal teams to resolve issues and manage escalations. • Participate in Change and ReleaseManagement processes and act as a CAB member. • Monitor patch management, software deployments, and reporting using SCOM, SQL, ePo, and Excel. Your Experience: We're looking for More ❯
Manager to lead a multi-tiered IT support team covering 1st, 2nd, and 3rd Line support. This is a great opportunity to blend hands-on technical support with people management-delivering high-quality service across government and enterprise environments. You'll be responsible for the day-to-day running of the service desk, coaching junior staff, driving process improvements … and upskilling. What you'll be doing: Overseeing daily operations across 1st to 3rd Line support Managing SLAs, KPIs, and reporting to ensure service quality Leading change, patch, and releasemanagement activities Designing ITSM workflows and process documentation Supporting escalations and liaising with internal/external stakeholders Mentoring junior team members and participating in recruitment What we're More ❯
ll oversee a high-performing service desk team delivering 1st, 2nd, and 3rd line support across multiple UK locations. With a mix of hands-on technical exposure and team management, becoming a service desk manager is a great platform to build your skills, contribute to ongoing innovation, and make a measurable impact. You'll be joining an established, collaborative … resolved quickly and effectively. Drive high support standards by managing SLAs, KPIs, and quality processes. Implement automation workflows and improve service delivery using ITSM tools. Oversee performance and people management, communication, and recruitment activities. Coordinate escalations, patching, change/releasemanagement, and reporting duties. Skills & Experience: Proven leadership experience within IT support and service desk environments. Strong More ❯