Business Analyst
Kilmarnock, Scotland, United Kingdom
PRA Group (Nasdaq: PRAA)
improve dashboards, reports, and KPIs to track business performance and system usage. Facilitate communication between business units, technology teams, and external vendors, ensuring alignment and timely delivery. Support backlog management, capacity tracking, and change impact assessment for CRM initiatives. Create business cases highlighting investment vs return expectations, outlining key success metrics What We Expect From You 3+ years’ experience … BPMN, UML), prototyping, and wireframing tools (e.g., Figma). Strong data analysis skills, including dashboard/report creation and KPI tracking. Familiarity with Agile and hybrid delivery models, backlog management, and prioritisation techniques (e.g., MoSCoW). Understanding regulatory requirements relevant to CRM systems (GDPR, SOX, FCA). Excellent communication and stakeholder management skills. You’ll Be Proactive in … and disciplines, including external vendors. Open to coaching, knowledge sharing, and continuous learning. Able to support both structured and exploratory analysis and development approaches. Technical Exposure CRM platforms, including release management and feature documentation, those used within a call-centre setting is a plus Understanding of product architecture and data flows well enough to ask the right questions More ❯
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