1 of 1 Release Management Jobs in Stafford

Lead in the implementation and monitoring of governance, processes and procedures. As the ITIL Analyst, you will be responsible for the day to day management of end user support in the live environment. Responsibilities The provision of excellent IT customer services across the force; Effective end user communication; Monitoring … Service desk; Problem and Incident resolution Remote user support; Understanding and representing customers within IT processes and governance structures (e.g. Change Advisory Board); Asset Management Service Transition and Onboarding Skills and Experience - Experience in a similar role - Excellent communication and documentation skills - Significant experience of overseeing IT changes and …/or release management - Experience in Supporting Service Transition Day to Day Assist in identifying emerging and recurring problems and managing root cause analysis; Assist ITIL Service Lead with the implementation and running of all ITIL processes; Identify ways to utilise Continuous Improvement to streamline the performance of More ❯