ITServiceManagement Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/ITServiceManagement Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a … We are searching for an ITIL focussed ServiceManagement Analyst who has gained significant experience in Problem Management, root-cause analysis. You may have been working in a full ITSMServiceManagement Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services … Company, Banking, Financial Services, Accountancy or Consultancy but within a dedicated inhouse ITSM function. Your skills and experience will include: Proven experience in ITServiceManagement (ITSM), ideally within a complex or enterprise-scale environment. Strong knowledge of ITIL v4, particularly Problem, Incident, and Incident Management. Hands-on experience leading Root Cause Analysts and service improvement activities. Confidence More ❯
ITServiceManagement Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/ITServiceManagement Analyst to join the Technology team particular focus on Root Cause Analysis (RCA). Working within a … We are searching for an ITIL focussed ServiceManagement Analyst who has gained significant experience in Problem Management, root-cause analysis. You may have been working in a full ITSMServiceManagement Analyst role (Incident, Problem, Change) or as a dedicated Problem Manager within an ITSM team. You may have been working in a Law Firm, Professional Services … Company, Banking, Financial Services, Accountancy or Consultancy but within a dedicated inhouse ITSM function. Your skills and experience will include: Proven experience in ITServiceManagement (ITSM), ideally within a complex or enterprise-scale environment. Strong knowledge of ITIL v4, particularly Problem, Incident, and Incident Management. Hands-on experience leading Root Cause Analysts and service improvement activities. Confidence More ❯
ITServiceManagement, ideally within legal or large enterprise * Strong knowledge of ITIL v4 (Foundation certificate essential) * Familiarity with Problem, Incident & Change Management best practices * Hands-on experience using ITSM tools (e.g. ServiceNow, BMCRemedy, Cherwell) * Excellent analytical, communication, and stakeholder engagement skills * Calm under pressure, highly organised, and confident leading in fast-paced environments * Strong reporting More ❯
technology investments. At DXC Technology we have an exciting opportunity for an experienced Integration Solutions (IS) Service Line Architect (SLA). You will possess a digital orientation to modern ITSM tools and End-to-End Service (Management) Delivery and pre-sales expertise needed to lead the design, development, and delivery of compelling solutions. You are responsible for acting as … the offering specialist in the solution team to cover the related set of DXC Offerings & Capabilities across DXC Platform X, Enterprise ServiceManagement (ESM), Service Integration & Management (SIAM) and ITSM Tool Integrations within a pursuit. The IS SLA also focuses on solutioning and providing technical sales support ensuring that the response integrates with the overall solution. You manage all … with a customer, able to listen and guide a technical discussion, able to clearly articulate complex topics. Proven track record with IT customers Extensive knowledge and experience with modern ITSM tools, ITIL and API technologies, solutions, and architectures. Experience in the integration and proposal of 3rd party suppliers/products. Able to work with and manage customized solutions and More ❯
with a multicultural team to ensure seamless Exchange Operations. Take ownership of initiatives and troubleshoot Exchange mail flow issues to the root cause. Assist in reviewing documentation, managing Remedy ticketing, and implementing change controls. Communicate effectively with Line of Business (LOB) stakeholders and clients to address technical needs. Qualifications: Bachelor's degree in Information Technology or a related … solving skills with the ability to conceptualise complex issues. Excellent verbal and written communication skills, capable of engaging with technical and non-technical stakeholders. Experience with AppViewX, BMCRemedy, Splunk, and Trend Micro is a plus. A proactive, enthusiastic, and results-driven attitude with a keen attention to detail. Why Join Us? Work in a vibrant and collaborative More ❯
with a multicultural team to ensure seamless Exchange Operations. Take ownership of initiatives and troubleshoot Exchange mail flow issues to the root cause. Assist in reviewing documentation, managing Remedy ticketing, and implementing change controls. Communicate effectively with Line of Business (LOB) stakeholders and clients to address technical needs. Qualifications: Bachelor's degree in Information Technology or a related … solving skills with the ability to conceptualise complex issues. Excellent verbal and written communication skills, capable of engaging with technical and non-technical stakeholders. Experience with AppViewX, BMCRemedy, Splunk, and Trend Micro is a plus. A proactive, enthusiastic, and results-driven attitude with a keen attention to detail. Why Join Us? Work in a vibrant and collaborative More ❯
with a multicultural team to ensure seamless Exchange Operations. Take ownership of initiatives and troubleshoot Exchange mail flow issues to the root cause. Assist in reviewing documentation, managing Remedy ticketing, and implementing change controls. Communicate effectively with Line of Business (LOB) stakeholders and clients to address technical needs. Qualifications: Bachelor's degree in Information Technology or a related … solving skills with the ability to conceptualise complex issues. Excellent verbal and written communication skills, capable of engaging with technical and non-technical stakeholders. Experience with AppViewX, BMCRemedy, Splunk, and Trend Micro is a plus. A proactive, enthusiastic, and results-driven attitude with a keen attention to detail. Why Join Us? Work in a vibrant and collaborative More ❯
