incidents and problem investigations with support from senior staff Basic understanding of IT infrastructure and relevant systems Comfortable producing reports and handling incident/problem tracking (Excel basics and ITSM tool navigation) Strong analytical and organizational skills Desirable Skills: Experience supporting or working with senior stakeholders and learning how to drive process adherence Exposure to financial services or regulated … sectors ITIL or other ITSM certifications in progress or completed Experience using ITSM platforms (eg, ServiceNow, Remedy, BMC, Cherwell) Interest in professional development and growing knowledge of ITIL/incident management best practices Overview We are seeking for Junior Major Incident & Problem Analyst to join our team based in central London. This role requires a proactive … via conference calls, liaising and coordinating activities with IT support teams until issues is resolved. Send regular communications regarding the incident to relevant stakeholders. Update incident tickets within the ITSM tool with incident details including; the actual issues, business impact, where known the cause and timeline of events through the incident. Escalate incidents to management, being able to articulate More ❯
managing projects; preferably with multi-disciplined teams Experience with application deployment using remote technologies Strong technical background with a minimum of three (3) years Systems experience ITServiceManagement (ITSM) systems Print Management solutions Microsoft TECHNICAL COMPETENCE: Knowledge of Microsoft Applications, Web Applications and Print Driver architecture Knowledge of networks, routers, switches, servers and common operating systems The ability … be transparent, in the changing nature of the customer workplace whilst maintaining a positive focus towards customer satisfaction. Experience with Remedy, ServiceNow or other ITServiceManagement (ITSM) Systems. PERSONAL CHARACTERISTICS: Individual must demonstrate a high level of business maturity, in appearance, focus, poise and alertness; ability to get along well with diverse personalities—mature—flexible High More ❯
managing projects; preferably with multi-disciplined teams Experience with application deployment using remote technologies Strong technical background with a minimum of three (3) years Systems experience ITServiceManagement (ITSM) systems Print Management solutions Microsoft TECHNICAL COMPETENCE: Knowledge of Microsoft Applications, Web Applications and Print Driver architecture Knowledge of networks, routers, switches, servers and common operating systems The ability … be transparent, in the changing nature of the customer workplace whilst maintaining a positive focus towards customer satisfaction. Experience with Remedy, ServiceNow or other ITServiceManagement (ITSM) Systems. PERSONAL CHARACTERISTICS: Individual must demonstrate a high level of business maturity, in appearance, focus, poise and alertness; ability to get along well with diverse personalities—mature—flexible High More ❯
london (city of london), south east england, united kingdom
Lexmark
managing projects; preferably with multi-disciplined teams Experience with application deployment using remote technologies Strong technical background with a minimum of three (3) years Systems experience ITServiceManagement (ITSM) systems Print Management solutions Microsoft TECHNICAL COMPETENCE: Knowledge of Microsoft Applications, Web Applications and Print Driver architecture Knowledge of networks, routers, switches, servers and common operating systems The ability … be transparent, in the changing nature of the customer workplace whilst maintaining a positive focus towards customer satisfaction. Experience with Remedy, ServiceNow or other ITServiceManagement (ITSM) Systems. PERSONAL CHARACTERISTICS: Individual must demonstrate a high level of business maturity, in appearance, focus, poise and alertness; ability to get along well with diverse personalities—mature—flexible High More ❯
