7 of 7 Remedy ITSM Jobs in London

compliance with asset management. Who we are looking for? Hands-on experience with leading Configuration Management Database (CMDB) platforms such as ServiceNow, BMC Remedy, or similar. Strong knowledge of ITIL framework, particularly Configuration Management and Service Asset & Configuration Management (SACM). Experience in data modelling, data integrity, and More ❯

ITSM Consultant Location: Euston Rate: £550 Inside IR35 Contract: 6 months initial About the Role: Our client is hiring for an ITSM Consultant to lead the design, development, and implementation of ITSM processes from the ground up. This is a critical role in the organization's transformation … journey, where you'll play a key part in establishing a scalable ITSM framework that aligns with business goals and IT best practices. Key Responsibilities: Analyse current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not … Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure process alignment with business needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). More ❯

ITSM Consultant Location: Euston Rate: £550 Inside IR35 Contract: 6 months initial About the Role: Our client is hiring for an ITSM Consultant to lead the design, development, and implementation of ITSM processes from the ground up. This is a critical role in the organization's transformation … journey, where you'll play a key part in establishing a scalable ITSM framework that aligns with business goals and IT best practices. Key Responsibilities: Analyse current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not … Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure process alignment with business needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). More ❯

Operational Resilience and Data Science. Responsibilities include: • The candidate will be accountable for the governance of configuration items and their data record in the ITSM platform (BMC Remedy Helix). • The configuration management lead will be responsible for chairing the Configuration Control Board and working with the … understanding of how the data protects assets critical to the delivery of Mastercard products and services. • The candidate will have a strong background in ITSM and understanding the complexities of change management and how we manage and maintain records correctly. • The candidate will be responsible for understanding what infrastructure … MPIs on the operation of the CMDB platform and engaging with senior and executive stakeholders. • The candidate will have an administrative background in the ITSM platform and a clear understanding of BMC Discovery and API functionality in the tooling • The configuration management lead will be responsible for driving continuous More ❯

Virtual Desktops . Liaise with third-party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and … Active Directory . Experience troubleshooting hardware and mobile devices . Knowledge of Azure, Intune, and MDM solutions . Familiarity with ITSM tools such as ServiceNow, Remedy, or Ivanti . Excellent customer service and communication skills , both face-to-face and over the phone. Ability to diagnose and More ❯

Platforms, Portfolio Delivery, Risk, Security, Operational Resilience, and Data Science. Responsibilities include: Accountability for governance of configuration items and their data records in the ITSM platform (BMC Remedy Helix). Chairing the Configuration Control Board and collaborating with service management teams to promote data integrity and governance … around critical assets. Understanding how data protects assets vital to Mastercard's products and services. Having a strong background in ITSM and knowledge of change management processes. Ensuring infrastructure needs for technical assets are accurately captured and governed. Defining KPIs and MPIs for CMDB operations and engaging with senior … stakeholders. Possessing administrative expertise in the ITSM platform, BMC Discovery, and API functionalities. Driving continuous improvement on the ITSM platform and addressing data discrepancies. All About You Essential Skills and Experience: Knowledge of Configuration Management principles. Ability to manage multiple high-priority tasks effectively. Experience facilitating communication with More ❯

and for generations to come. About the Role Reporting to the Head of Pre-Sales UKI , the Senior ServiceNow Solutions Consultant provides expertise across ITSM, HR, PA, CSM, ITBM, ITOM, Orchestration/Automation, and IT Security Operations . The role supports the sales team through pre-sales consulting, solution … Advise on solution architecture options, deployment strategies, and emerging technologies . Requirements: Strong pre-sales experience in Enterprise Service Management (ESM). Expertise in ITSM/ITIL , Cloud Computing, Automation, SIAM, and TOGAF. Hands-on knowledge of ServiceNow and other ESM platforms ( HP SM, IBM Tivoli, CA Unicenter, Cherwell … BMC Remedy ). Experience in solution design, implementation, and complex integrations (e.g., Enterprise Service Bus (SOA) ). Familiarity with SDLC methodologies (Agile, Waterfall, Hybrid) for process/solution deployment. Strong ability to translate business requirements into viable solutions. Excellent communication skills , capable of articulating complex technical concepts across More ❯