1 to 25 of 91 Remedy ITSM Jobs in England

We are seeking a skilled Remedy Developer to design, develop, and maintain applications within the BMC Remedy ITSM suite. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction both for our clients and ourselves. The ideal candidate … fantastic opportunities to develop both yourself and our collective. As part of the team, you'll be empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and … system and collaborate with cross-functional teams to integrate Remedy with other enterprise applications. Your skills and experience BMC Remedy ITSM Certification. Understanding of ITIL framework and best practices. Experience in cloud-based deployments of Remedy application. Wide-ranging experience in developing and More ❯

Written) and good documentation skills. Able to handle unforeseen situations. High level of acceptance Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets. Additional Responsibility Might need to travel to other sites based on More ❯

Written) and good documentation skills. Able to handle unforeseen situations. High level of acceptance Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets. Additional Responsibility Might need to travel to other sites based on More ❯

Written) and good documentation skills. Able to handle unforeseen situations. High level of acceptance Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets. Additional Responsibility Might need to travel to other sites based on More ❯

ITSM Consultant Location: Euston Rate: £550 Inside IR35 Contract: 6 months initial About the Role: Our client is hiring for an ITSM Consultant to lead the design, development, and implementation of ITSM processes from the ground up. This is a critical role in the organization's transformation … journey, where you'll play a key part in establishing a scalable ITSM framework that aligns with business goals and IT best practices. Key Responsibilities: Analyse current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not … Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure process alignment with business needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). More ❯

ITSM Consultant Location: Euston Rate: £550 Inside IR35 Contract: 6 months initial About the Role: Our client is hiring for an ITSM Consultant to lead the design, development, and implementation of ITSM processes from the ground up. This is a critical role in the organization's transformation … journey, where you'll play a key part in establishing a scalable ITSM framework that aligns with business goals and IT best practices. Key Responsibilities: Analyse current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not … Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure process alignment with business needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). More ❯

ITSM Consultant Location: Euston Rate: £550 Inside IR35 Contract: 6 months initial About the Role: Our client is hiring for an ITSM Consultant to lead the design, development, and implementation of ITSM processes from the ground up. This is a critical role in the organization's transformation … journey, where you'll play a key part in establishing a scalable ITSM framework that aligns with business goals and IT best practices. Key Responsibilities: Analyse current IT operations and identify gaps and opportunities for ITSM process implementation. Design, document, and implement ITSM processes including (but not … Request Management, Knowledge Management, and Configuration Management. Collaborate with stakeholders across departments to ensure process alignment with business needs. Define KPIs and metrics for ITSM processes and set up reporting dashboards. Configure and customize ITSM tools/platforms (e.g., ServiceNow, Jira Service Management, BMC Remedy). More ❯

better ways to add value Excellent presentation, communication, and data analysis skills ITIL v4 Foundation (or equivalent) and familiarity with tools like ServiceNow and ITSM Remedy Confidence in Excel and PowerPoint, with a keen eye for trends and insights Please note: This role is primarily remote, with More ❯

Operational Resilience and Data Science. Responsibilities include: • The candidate will be accountable for the governance of configuration items and their data record in the ITSM platform (BMC Remedy Helix). • The configuration management lead will be responsible for chairing the Configuration Control Board and working with the … understanding of how the data protects assets critical to the delivery of Mastercard products and services. • The candidate will have a strong background in ITSM and understanding the complexities of change management and how we manage and maintain records correctly. • The candidate will be responsible for understanding what infrastructure … MPIs on the operation of the CMDB platform and engaging with senior and executive stakeholders. • The candidate will have an administrative background in the ITSM platform and a clear understanding of BMC Discovery and API functionality in the tooling • The configuration management lead will be responsible for driving continuous More ❯

faster root cause identification. Automation & Integrations Develop and maintain PowerShell scripts to automate endpoint health checks, performance tuning, and remediation tasks. Integrate SysTrack with ITSM platforms (e.g., ServiceNow) for automated incident creation and response. Work with SysTrack APIs and connectors to enable seamless integrations with third-party tools. Configure … logic for effective data extraction and analysis. Hands-on experience with PowerShell scripting for automation and endpoint troubleshooting. Knowledge of SysTrack API integrations with ITSM (ServiceNow, Remedy, etc.) and SIEM tools (Splunk, Elastic, etc.). Familiarity with PC infrastructure, including Active Directory, network components, and endpoint management. … Windows OS (Clients and Servers), O365 suite, and modern device management (Intune, SCCM, Autopilot). Knowledge of ITIL processes and experience working in an ITSM-driven environment. Experience with AI-driven analytics and proactive digital experience management. The Package We offer a competitive salary and a great benefits package. More ❯

faster root cause identification. Automation & Integrations Develop and maintain PowerShell scripts to automate endpoint health checks, performance tuning, and remediation tasks. Integrate SysTrack with ITSM platforms (e.g., ServiceNow) for automated incident creation and response. Work with SysTrack APIs and connectors to enable seamless integrations with third-party tools. Configure … logic for effective data extraction and analysis. Hands-on experience with PowerShell scripting for automation and endpoint troubleshooting. Knowledge of SysTrack API integrations with ITSM (ServiceNow, Remedy, etc.) and SIEM tools (Splunk, Elastic, etc.). Familiarity with PC infrastructure, including Active Directory, network components, and endpoint management. … Windows OS (Clients and Servers), O365 suite, and modern device management (Intune, SCCM, Autopilot). Knowledge of ITIL processes and experience working in an ITSM-driven environment. Experience with AI-driven analytics and proactive digital experience management. The Package We offer a competitive salary and a great benefits package. More ❯

supporting a 5-year strategy for asset deployment and maintenance in collaboration with the configuration management lead. The candidate will work with BMC Remedy, engage with delivery and project teams, and focus on security posture and continuous improvement to reduce technical debt. This governance-based role … emphasizes policy and process adherence to monitor change and adoption. Role and Responsibilities Accountable for governance of configuration items and their lifecycle in the ITSM platform (BMC Remedy Helix). Assist the Configuration Control Board and collaborate with service management teams to ensure data integrity and governance … of critical assets, understanding their role in delivering Mastercard products and services. Maintain a strong understanding of ITSM, change management, and record management complexities. Ensure infrastructure requirements for technical assets are accurately captured through governance and assurance processes. Define KPIs and process metrics related to CMDB data utilization, engaging More ❯

Virtual Desktops . Liaise with third-party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and … Active Directory . Experience troubleshooting hardware and mobile devices . Knowledge of Azure, Intune, and MDM solutions . Familiarity with ITSM tools such as ServiceNow, Remedy, or Ivanti . Excellent customer service and communication skills , both face-to-face and over the phone. Ability to diagnose and More ❯

Platforms, Portfolio Delivery, Risk, Security, Operational Resilience, and Data Science. Responsibilities include: Accountability for governance of configuration items and their data records in the ITSM platform (BMC Remedy Helix). Chairing the Configuration Control Board and collaborating with service management teams to promote data integrity and governance … around critical assets. Understanding how data protects assets vital to Mastercard's products and services. Having a strong background in ITSM and knowledge of change management processes. Ensuring infrastructure needs for technical assets are accurately captured and governed. Defining KPIs and MPIs for CMDB operations and engaging with senior … stakeholders. Possessing administrative expertise in the ITSM platform, BMC Discovery, and API functionalities. Driving continuous improvement on the ITSM platform and addressing data discrepancies. All About You Essential Skills and Experience: Knowledge of Configuration Management principles. Ability to manage multiple high-priority tasks effectively. Experience facilitating communication with More ❯

technology areas (e.g., eCommerce platforms, cloud technology, Retail systems, ERP systems, monitoring tools, etc.). Proven experience in implementing and automating release processes via ITSM toolsets (e.g., ServiceNow, BMC Remedy, Jira Service Management). Desired Qualifications: Degree in Information Technology or a related field. ITIL Foundation or More ❯

IT Service Management. This is a critical leadership position, based in Nottingham with flexible hybrid working, focused on shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation … and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident, problem, change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance … service delivery. Ensure compliance with internal policies and external standards. Lead major incidents and crisis response when required. Build and lead a high-performing ITSM team with a culture of continuous improvement. Candidate Profile: 10+ years of IT service management experience, with 5+ years in a leadership capacity. ITIL More ❯

/Remedy/ServiceNow etc. Who you'll be working with The Change & Release Analyst role is part of IT Service Management (ITSM), which is a team of 12 individuals. The ITSM Change & Release team consists of 1 Lead and 5 Change & Release Analysts who are More ❯

our client's investment in technology and transformation, we're looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You'll ensure changes … when needed Key requirements: At least 3 years' experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes … when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes … when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

our client's investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol. Your Role In this role, you'll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes … when needed Key requirements: At least 3 years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency More ❯

is a high-impact role that combines process leadership with supplier oversight and stakeholder engagement. You’ll be instrumental in shaping and maturing the ITSM landscape while ensuring seamless service delivery to both internal and external customers. Key Responsibilities: Work across ITSM processes including Incident, Problem, Change, Request … contractual terms. Collaborate with business units and customer-facing teams to understand service expectations and drive service excellence. Oversee the configuration and optimisation of ITSM tools (e.g., ServiceNow, Jira Service Management, BMC Remedy) to support process efficiency and visibility. Establish governance practices to ensure consistency in service … delivery and supplier performance management. Provide training, documentation, and support on ITSM processes to internal and external teams. Ensure alignment with ITIL standards and tailor best practices to suit the Financial Services environment. Qualifications: Proven experience in the Financial Services sector is essential. Strong background in ITSM disciplines More ❯

is a high-impact role that combines process leadership with supplier oversight and stakeholder engagement. You’ll be instrumental in shaping and maturing the ITSM landscape while ensuring seamless service delivery to both internal and external customers. Key Responsibilities: Work across ITSM processes including Incident, Problem, Change, Request … contractual terms. Collaborate with business units and customer-facing teams to understand service expectations and drive service excellence. Oversee the configuration and optimisation of ITSM tools (e.g., ServiceNow, Jira Service Management, BMC Remedy) to support process efficiency and visibility. Establish governance practices to ensure consistency in service … delivery and supplier performance management. Provide training, documentation, and support on ITSM processes to internal and external teams. Ensure alignment with ITIL standards and tailor best practices to suit the Financial Services environment. Qualifications: Proven experience in the Financial Services sector is essential. Strong background in ITSM disciplines More ❯

infrastructure. Deep knowledge of ITIL v3 or v4 frameworks, with demonstrated process ownership across Incident, Problem, Change, and Configuration Management. Youll have familiarity with ITSM platforms (e.g., Sales Force, Remedy) and asset/configuration tools (CMDBs). Youll come with vendor management experience across telecom and facilities More ❯

functional and technical support for SAP S/4HANA modules (e.g. Finance, Manufacturing, Procurement, Sales) & HANA. Monitoring and managing service tickets/incidents using ITSM tools (ServiceNow, Remedy, etc.) Analysing and resolving system issues, analysing root cause, and applying corrective/preventive actions. Collaborate with end-users More ❯