1 of 1 Remedy ITSM Jobs in Northampton

complex technical issues.The role also provides leadership to Service Desk Co-ordinators delivering first-line support across phone, email, face-to-face and ITSM channels, ensuring enquiries are managed effectively and resolved in line with business priorities and service expectations.Key Responsibilities1. Service Desk Management• Lead, support and develop … endpoint management solutions.• Experience managing incidents, service requests, escalations and service reporting.• Strong customer service, stakeholder management, analytical and problem-solving skills.• Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk.• Strong understanding of ITIL and IT Service Management practices.• Excellent communication, organisational ...