2 of 2 Remedy ITSM Jobs in the South West

We are looking for an experienced ITSM Principal Analyst to join our team and contribute to the development of our IT Service Management strategy. This role involves supporting key ITSM processes, including Service Acceptance, Change, Incident, Problem, and Service Request, while ensuring efficient service delivery in line with ITIL best practices. At Avon and Somerset Police, we're … other senior leaders, technical teams and stakeholders to resolve service issues promptly Acting as a subject matter expert (SME) within your specialist Service Management area to oversee and improve ITSM processes, ensuring adherence to ITIL frameworks Ensuring the organisation has a range of practical options to enable the analysis, design, development, installation, configuration, patching and ongoing support of all … improvement Skills & experience: Proven experience of working in an IT Service Management environment Familiarity with ITIL v3 or ITIL v4 in Service Management. Detailed experience of IT Service Management (ITSM) processes such as Incident Management, Problem Management and Change Management. Experience of working with strategic ITSM Tools such as IFS Assyst, HALO, BMC Remedy or ServiceNow More ❯

+ Overview: We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change into a single, high-impact function. You'll help shape how services are defined, managed, and evolved across a secure and mission-critical environment. Key … Responsibilities: ITSM Strategy & Implementation: Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity. Service Architecture: Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best … practice. Organisational Design for Service Delivery: Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance. Business Analysis & Change: Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring stakeholder alignment and adoption. Stakeholder Management: Engage across technical and operational teams to ensure service More ❯