3 of 3 Remedy ITSM Jobs in the West Midlands

end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and More ❯

Management, Change Management, and Problem Management. The role requires maintaining operational processes and procedures, supporting escalations, and ensuring high-quality IT support services using ITSM Remedy. The analyst must provide timely updates for all incidents and service requests, and perform technical support tasks as needed. An End User Support More ❯

Analyst to join on a 6 month initial contract, inside IR35. Required to Support the delivery of the migration from my client’s current ITSM tooling (SMAX) to ServiceNow. The successful candidate will have the following skills/knowledge apart from being a strong Business Analyst: A level of … Open Telemetry, SNMP, Netconf) An understanding of what Observability is, and how a company can utilise it. Previous experience of using IT Service management (ITSM) tools like Remedy or ServiceNow. Understands how various business areas utilise ITSM. Should this position be of interest please submit your CV More ❯