3 of 3 Remedy ITSM Jobs in the North West

delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolutioneither directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs … handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) Understanding of smart meter functionality, connectivity challenges, firmware ...

/troubleshooting mindset Nice to have: Cisco/network Switches Basic PowerShell understanding (ability to read scripts) Exposure to Remedy or similar ITSM tools Why this role stands out Rare opportunity to work directly on Royal Navy digital infrastructure Long-term MOD programme with stability and scale ...

/troubleshooting mindset Nice to have: Cisco/network Switches Basic PowerShell understanding (ability to read scripts) Exposure to Remedy or similar ITSM tools Why this role stands out Rare opportunity to work directly on Royal Navy digital infrastructure Long-term MOD programme with stability and scale ...