3 of 3 Remedy ITSM Jobs in the South West

connectivity issues Microsoft Intune for endpoint management and troubleshooting. Laptop, desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco switches (desirable) Good communicator My client is looking ...

complex incidents, and help ensure a high-quality user experience across a secure IT environment. You'll support service improvement initiatives, contribute to ITSM tool development, and work closely with stakeholders to maintain stable, efficient services. Key responsibilities: •Provide first-line support where required, including account creation and user … support •Resolve and manage complex incidents and service requests •Support and configure ITSM tools including Jira Service Management and Remedy •Contribute to continual service improvement and process optimisation •Support ITIL processes including Incident, Problem, Change and Configuration Management •Produce accurate service reporting and management information •Communicate effectively ...

strengthen security, governance, and operational resilience through innovative technology solutions. We are seeking to support the integration of PAM capabilities with IT Service Management (ITSM) and Service Asset & Configuration Management (SACM) processes. This is a high-impact role where you will work with senior stakeholders to define integration strategies … This is a hybrid position with travel to Chippenham. Your future duties and responsibilities In this role, you will define how PAM integrates with ITSM processes, tooling, and governance frameworks. You will work with stakeholders to assess current service management processes, identify integration gaps, and develop high-level strategies ...