2 of 2 Remedy Jobs in Belfast

experience in high-priority incident management in a multi-client or shared service environment ITIL awareness In addition you will also have: Knowledge of Remedy or similar tools and the Incident Management process Ability and willingness to work as part of an On-Call ROTA (weekly shifts starting ...

Belfast based client. Role Requirements: • Act as the first point of escalation for customer calls. • Log and manage faults/service requests via Remedy, resolving over 95% at first touch. • Work within strict SLAs to ensure timely resolutions. • Maintain accurate shift handovers and keep support tickets up to date. ...