communication and conversation skills (Verbal and Written) and good documentation skills. Able to handle unforeseen situations. High level of acceptance Knowledge on ITIL Ticketing tools such as ServiceNow, BMCremedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets. Additional Responsibility Might need to travel to other sites based on demand and requirements. On-call More ❯
. Manage user accounts and access rights in Active Directory. Perform routine server administration tasks, including patching and backups. Handle incident, problem, and service requests via ticketing systems (ServiceNow, Remedy, or similar). Support network devices (routers, switches, firewalls) at a hands-and-feet level. Troubleshoot POS systems, barcode scanners, receipt printers, and related retail hardware. Ensure POS software More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Run-Time Group Ltd
technical incidents as quickly as possible Identify and investigate repeat issues and faults, initiate and monitor actions to investigate patterns and trends, consulting specialists where required; determine the appropriate remedy and preventative measures; assist with their implementation Develop and document change requests to improve control/reduce risk to security performance and availability. Analyse and assess impact of change More ❯
