high-quality service delivery across a vital client base. The Responsibilities * Act as the first point of escalation for customer calls. * Log and manage faults/service requests via Remedy, resolving over 95% at first touch. * Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout More ❯
high-quality service delivery across a vital client base. The Responsibilities * Act as the first point of escalation for customer calls. * Log and manage faults/service requests via Remedy, resolving over 95% at first touch. * Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout More ❯
have experience working in a shift-based operational environment. 🔧 Key Responsibilities Act as the first point of escalation for customer calls. Log and manage faults/service requests (via Remedy), resolving 95% at first touch . Work within strict SLAs to ensure timely resolution. Maintain accurate shift handovers and update support tickets. Keep customers informed throughout the fault lifecycle. More ❯
have experience working in a shift-based operational environment. 🔧 Key Responsibilities Act as the first point of escalation for customer calls. Log and manage faults/service requests (via Remedy), resolving 95% at first touch . Work within strict SLAs to ensure timely resolution. Maintain accurate shift handovers and update support tickets. Keep customers informed throughout the fault lifecycle. More ❯
reviews with lines of service within agreed timescales The Requirements * Previous experience in high-priority incident management in a multi-client or shared service environment * ITIL awareness * Knowledge of Remedy or similar tools and the Incident Management process If you are looking for an exciting new challenge to join a leading support team with opportunities to develop and progress More ❯
reviews with lines of service within agreed timescales The Requirements * Previous experience in high-priority incident management in a multi-client or shared service environment * ITIL awareness * Knowledge of Remedy or similar tools and the Incident Management process If you are looking for an exciting new challenge to join a leading support team with opportunities to develop and progress More ❯
