in hardware diagnostics, break-fix solutions, and system builds. This role requires a proactive approach to software BAU tasks, second-line ticket resolution, and remotedesktop support. Additionally, the candidate will participate in Tech Bar services five times a week on a rotational basis. Your Responsibilities * Collaborate with … rota basis (5 times a week). * Manage software BAU tasks, ensuring business operations run smoothly. * Troubleshoot and resolve second-line tickets efficiently. * Deliver remotedesktop support to users, diagnosing and resolving technical problems remotely. * Maintain documentation of technical issues and solutions for knowledge sharing. You Will Have … Active SC Clearance * Proven experience in IT support, with a focus on hardware diagnostics and repair. * Strong understanding of laptop and desktop builds. * Proficiency in software troubleshooting and second-line support. * Experience in remotedesktop support and ticket management systems. * Ability to communicate effectively with users and More ❯
We are looking to strengthen our IT team with a Desktop Support Engineer based at Hattersley. You will report directly to the Head of IT, and your role will encompass all IT Desktop support tasks. Key responsibilities will include: Provide highly skilled IT support, resolving user issues efficiently. … similar role. A self-starter with enthusiasm for technology. Self-motivated with a flexible approach to work. Knowledge of help desk software, databases, and remotedesktop tools. Vigilance and attention to detail. Strong client-facing and communication skills. Advanced troubleshooting and multi-tasking abilities. Customer service orientation. Ability More ❯
to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN/LAN, Security, Internet, Remote Access and Thin Client. To include monitoring, auditing, checking availability & capacity, patching and applying changes in line with the agreed change management process. Collaborating … years of experience supporting a complex windows based environment. Strong technical background covering Active Directory, Exchange 2016, Exchange Online, Office 365, Azure Services, RemoteDesktop and Terminal Services. Microsoft, VMware or Cisco professional certifications. Windows server 2003 through 2022. SQL Server – legacy through to current versions. Understanding of More ❯
to end-user focused hardware, technologies. Excellent experience in supporting a wide variety of end-user hardware in the Microsoft and Apple eco-systems RemoteDesktop, Apple Business Manager, VMware Workspace ONE MDM, VDI support - ideally AWS Workspaces, AD and Group Policy administration, Okta Workforce SAML authentication experience More ❯
equipment. Operate a Tech Bar 5x per week on a rotational schedule, offering face-to-face user support. Resolve 2nd line software issues , including remotedesktop troubleshooting and ticket management. Collaborate with other IT teams and escalate issues as needed. Maintain documentation of fixes and ensure ITSM systems … are kept up to date. Proven experience in a similar desktop support or technician role . Strong knowledge of Windows desktop environments and hardware configuration. Experience with break-fix diagnostics and desktop/laptop builds . Excellent interpersonal skills, especially in a customer-facing support environment (Tech … Bar). Proficient in remote support tools and ITSM ticketing systems . Able to work independently as well as part of a team. Must have current SC clearance due to security and clearance requirements. #J-18808-Ljbffr More ❯
of their team. NOTE: Active SC Clearance will be utilised. Responsibilities: Working with the hardware team providing break fix and hardware diagnostics. Laptop and desktop builds. Working on the Tech Bar on a rota. Software BAU working on 2nd line tickets and remote desktop. Project experience/Field … work experience desired but not needed. Full UK Driving license and access to own vehicle. Happy to travel to remote sites across the UK when needed. Happy to stay overnight when required. Soft Skills: Flexible approach and ability to work co-operatively within a newly created team environment. Should More ❯
