2nd Line Technical Analyst
- Hiring Organisation
- Xerox
- Location
- Bristol, Gloucestershire, United Kingdom
- Salary
- £ 70 K
kept currentEnsure service processes for change, configuration and problem management are adhered to at all timesBe professional and courteous to colleagues and the clientsProvide remote desktop support and occasionally attend remote offices Build rapport with clients to develop positive working relationships Co-operation to promote the development … Lead.Comply with the client’s ISO27001 and Cyber Essentials Plus information security policies and proceduresREQUIRED QUALIFICATIONS:A good understanding of IT and networksKnowledge of desktop, server and printer hardware and their components Knowledge of network devices and their roles Knowledge of customer service principles and practicesKnowledge of computers ...