2nd Line Support Engineer
- Hiring Organisation
- entrust IT
- Location
- Ringwood, Hampshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
taking ownership of technical issues and ensuring our clients get fast, clear, and effective support. You will: Diagnose and resolve 2nd line issues via remote support Work with clients to fully understand and recreate problems Escalate complex issues to 3rd line colleagues when needed Monitor open tickets and drive … Ability to juggle priorities without losing focus Experience supporting organisations of roughly 20500 users Full UK driving licence Technical Skills Youll Use Daily: Windows Desktop & Server OS Office 365 & cloud control panels Desktop support & fault diagnosis Networking, broadband, VoIP Mobile device support Backup monitoring platforms Virtual/remote ...