2nd Line Technical Analyst
- Location
- Southampton, England, United Kingdom
team and the success of the company as a whole Ticket logging, escalating and regular feedback to the Service Desk Lead. Occasionally attend remote offices Comply with the client’s ISO27001 and Cyber Essentials Plus information security policies and procedures Required Experience: A good understanding of IT and networks … Knowledge of desktop, server and printer hardware and their components Knowledge of network devices and their roles Knowledge of customer service principles and practices Knowledge of computers and relevant software applications Excellent customer facing, communication, interpersonal and presentation skills Strong analytical, logical and troubleshooting skills Proficient ...