2 of 2 Remote Desktop Jobs in Watford

technical support to a user base of employees and production, all utilizing the client studio technology and applications. Please Note: This is NOT a remote position. The role is on-site and requires travel to different studio locations. RESPONSIBILITIES Focus on ensuring a high level of support is maintained … setting Strong working knowledge of MAC, Windows, and Linux support Ability to handle multiple issues, prioritizing and effectively managing your time Understanding of virtual desktop environments and remote desktop technology Ability to work in a fast-paced production environment DESIRED EXPERIENCE Previous experience working onsite for film … production or animation/VFX Experience with helpdesk automation tools and remote management applications Extensive analytic, debugging, and problem-solving skills Attention to detail, curiosity, and a desire to learn Ability to communicate highly technical information to a variety of people, in both verbal and written form COMPENSATION We More ❯

other engineers to ensure timely issue resolution and maintain high customer satisfaction levels. RESPONSIBILITIES First-Line Technical Support: Provide first-level IT support for desktop, software, hardware, and network-related issues. Respond to tickets in a timely manner via phone, email, and the ticketing system. Troubleshoot and resolve common … the issues and solutions. System Monitoring & Maintenance: Assist with monitoring system alerts and notifications, escalating any identified issues to the appropriate teams. Perform basic remote system maintenance and updates when needed. Knowledge Base Contribution: Contribute to internal and external knowledge bases by creating, updating, and maintaining documentation for common … IT concepts and troubleshooting methods. Familiarity with Windows and macOS operating systems. Understanding of common IT systems and applications, such as Microsoft Office 365, remote desktop tools, and basic networking. Soft Skills: Strong communication and interpersonal skills. Ability to explain technical issues to non-technical users. Problem-solving More ❯