Service Desk Engineer
Aberdeen, Scotland, United Kingdom
TYCOM LIMITED
in your IT career? Tycom Limited is a long-established Aberdeen-based Managed Service Provider, trusted by businesses across Scotland for more than 45 years. As a Microsoft Partner and Cyber Essentials PLUS Certification Body, we deliver secure, modern IT solutions that keep our clients connected, protected, and productive. We’re looking for a Service Desk Engineer who’s ready … to step up and advance their IT career — someone with strong Microsoft 365, Server, and endpoint Windows support skills who enjoys solving problems, helping users, and delivering an excellent support experience. You’ll join a team supporting a wide range of Scottish businesses using Microsoft technologies. What You’ll Do • Provide responsive technical support via phone, remote tools, and client … site visits. • Troubleshoot and resolve issues with Microsoft 365, SharePoint Online, Teams, Exchange Online, and Windows 11 endpoints. • Manage users, groups, and permissions in Microsoft Entra ID and the Microsoft 365 Admin Centre. • Support and configure MDM and RMM platforms for endpoint and device management. • Perform Microsoft Server administration and troubleshooting, including user management, file shares, permissions, updates, and system More ❯
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