4 of 4 Remote Monitoring and Management Jobs in Buckinghamshire

1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key … Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise daily tasks to align with client expectations Communicate professionally and effectively with clients and colleagues Represent Sharp IT Services in a professional manner at all times Skills and Experience Friendly, personable, and professional approach … Strong client service focus Excellent written and verbal communication skills Basic technical knowledge and experience in IT Familiarity with Microsoft Server and Desktop Operating Systems Basic understanding of Microsoft 365, Azure, networking, firewalls, virtualisation, backup, and antivirus solutions Awareness of Remote Monitoring and Management tools Benefits 26 days holiday plus More ❯

1st Line Support Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base, managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key … Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise daily tasks to align with client expectations Communicate professionally and effectively with clients and colleagues Represent Sharp IT Services in a professional manner at all times Skills and Experience Friendly, personable, and professional approach … Strong client service focus Excellent written and verbal communication skills Basic technical knowledge and experience in IT Familiarity with Microsoft Server and Desktop Operating Systems Basic understanding of Microsoft 365, Azure, networking, firewalls, virtualisation, backup, and antivirus solutions Awareness of Remote Monitoring and Management tools Benefits 26 days holiday plus More ❯

Milton Keynes (full-time onsite) S alary: 32,000 - 35,000 DOE + Benefits About the Role We are working with a well-established and rapidly growing Managed Service Provider (MSP) based in Milton Keynes who are looking for a proactive and technically skilled 2nd Line Support Engineer to join … cutting-edge technologies in a fast-paced, service-driven environment. Key Responsibilities Provide 2nd line technical support to a broad client base across Microsoft and cloud-based environments. Diagnose and resolve hardware, software, and networking issues escalated from 1st line. Monitor and maintain client systems using RMM tools, ensuring performance … and uptime. Escalate complex issues to 3rd line where necessary, providing detailed documentation and diagnostics. Deliver excellent customer service, maintaining clear communication with clients throughout issue resolution. Participate in project work, including infrastructure upgrades, migrations, and cloud adoption initiatives. Maintain accurate records in the ticketing system and create/update More ❯

Milton Keynes (full-time onsite) S alary: £32,000 - £35,000 DOE + Benefits About the Role We are working with a well-established and rapidly growing Managed Service Provider (MSP) based in Milton Keynes who are looking for a proactive and technically skilled 2nd Line Support Engineer to join … cutting-edge technologies in a fast-paced, service-driven environment. Key Responsibilities Provide 2nd line technical support to a broad client base across Microsoft and cloud-based environments. Diagnose and resolve hardware, software, and networking issues escalated from 1st line. Monitor and maintain client systems using RMM tools, ensuring performance … and uptime. Escalate complex issues to 3rd line where necessary, providing detailed documentation and diagnostics. Deliver excellent customer service, maintaining clear communication with clients throughout issue resolution. Participate in project work, including infrastructure upgrades, migrations, and cloud adoption initiatives. Maintain accurate records in the ticketing system and create/update More ❯