1 of 1 Remote Monitoring and Management Jobs in Leicestershire

England, United Kingdom Senior Helpdesk Technician Truly SMB Castle Donington, England, United Kingdom 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with … On-Site at our Castle Donington Office – 5 days per week Job Type: Full-Time Reports To: Head of Client Services About the Role We are seeking a proactive and technically skilledSenior Helpdesk Technicianto join our fast-paced Modern Work team. This role is ideal for someone with a strong background in IT support, particularly within MSP/SMB environments … who thrives on resolving complex technical issues and delivering exceptional service. Key Responsibilities Working on 2 nd and 3 rd line tickets, owning until resolution. Act as an escalation point for the Helpdesk Technicians, resolving complex technical issues across a wide range of technologies. Taking first calls from clients and owning tickets through to resolution. Troubleshoot and resolve networking issues More ❯